Terms of Use & Waivers

Includes: Terms of Service, Liability Waiver, Confidentiality & E-commerce Terms
Effective Date: March 2023

1. Terms of Service

Welcome to the website of Frontline Baddies and Frontline Baddies Club (“we,” “us,” “our,” or “FBC”, "FLB"). These Terms of Service (“Terms”) govern your use of our website, including all forms, donation tools, e-commerce platform, events, and digital communications.

1.1 Eligibility

You must be the age of majority in your province or territory of residence to use this site or have permission from a parent or legal guardian.

1.2 Intellectual Property

All content, trademarks, and media on this site are the property of Frontline Baddies Club or its licensors. You may not reproduce, redistribute, or reuse content without written permission.

1.3 Online Forms & Program Registration

By submitting a form through this website (e.g., contact forms, volunteer registration, service applications), you agree:

To voluntarily provide accurate information;
That your data may be stored and processed for operational purposes;
That internet-based communications carry inherent risks, and absolute confidentiality cannot be guaranteed.

1.4 Donations

Donations to Frontline Baddies Club are processed through secure, PCI-DSS-compliant platforms.
We do not store credit card information directly on our servers.
All donations are final.

1.5 Communications & Consent

By submitting a form or donation, you consent to receive communications from us under Canada’s Anti-Spam Law (CASL). You may unsubscribe from non-essential communications at any time using the links provided.

1.6 Third-Party Services

Our website may link to or rely on third-party tools (e.g., PayPal, Stripe, Google Forms). FBC is not responsible for their privacy practices or content.

1.7 Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada. Any disputes shall be resolved in the courts of Calgary, Alberta.

2. E-Commerce & Shop Terms

If you purchase products or services through the Frontline Baddies Club Shop:

2.1 Products & Pricing

All prices are in Canadian dollars (CAD) and subject to applicable federal and provincial taxes (GST/HST).
We strive to provide accurate descriptions and pricing. Errors may be corrected without prior notice.

2.2 Payments

Payments are processed securely via PCI-compliant providers.
FBC does not store your payment details.
You agree to provide accurate billing and shipping information.

2.3 Fulfillment & Shipping

Products will be shipped within the timeframe specified on the product page.
Shipping delays or third-party delivery issues are beyond our control.
Digital products are typically delivered via email or download link.

2.4 Refunds & Returns

All products, including donations, are non-refundable or returnable unless otherwise stated.

3. Liability Waiver

By using this site, participating in services, or making purchases, you acknowledge and agree:

That your use of the site is at your own risk;
That Frontline Baddies Club, including its staff, board, volunteers, and contractors, is not liable for damages resulting from your use of the site or reliance on its content;
That our liability for any transaction is limited to the amount paid.

4. Confidentiality & Privacy Waiver (Updated to Include Public Chat Forms)

Frontline Baddies Club (“FBC”) is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By submitting personal information through our website, including public chat forms, you acknowledge and agree to the following:

4.1 Data Collection & Use

Information you submit through forms, emails, donations, or purchases may be collected and used for communication, service delivery, internal reporting, or donor stewardship.
Data is stored securely using industry-standard tools and may be accessed by authorized personnel only.

4.2 Public Chat Forms & Live Discussion Spaces (this includes our workshop/trainings spaces online or in person)

Any information you share in public chat forms, community forums, live Q&As, or event chats is considered non-confidential.
Any information you share in a public training, Q&A, conferences, or event workshops is considered non-confidential.
These platforms are viewable and accessible by other users and may be logged or archived for moderation or record-keeping purposes.
You voluntarily assume all risks of sharing identifiable or sensitive personal information in these spaces.
FBC is not responsible for how other users may interpret, share, or use the content you submit in public chat environments.
FBC is not responsible for how other users may interpret share, or use the content you share in public trainings/workshops, online trainings/workshops, or private trainings/workshops.

4.3 Data Security Limitations

While we take reasonable measures to protect your information (e.g., encryption, access controls), no online platform is fully secure.
You waive any liability claim against Frontline Baddies Club for unintentional data exposure or access by unauthorized parties where safeguards were reasonably in place.

Privacy Policy

Frontline Baddies Club & Frontline Baddies
Effective Date: March 2023
Applies to: www.frontlinebaddiesclub.com (the “Site”) and all associated services

1. Introduction

Frontline Baddies Club & Frontline Baddies (“FBC”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website or submitting information, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect the following types of personal information from users of our Site:

2.1 Information You Provide Voluntarily

Name, email address, mailing address, phone number
Payment/donation information (processed by third parties)
Information submitted via contact forms, registration, event RSVPs, or volunteer applications
Chat messages or comments submitted in public discussion areas

2.2 Automatically Collected Information

We may collect:

Browser type, IP address, referring URL
Pages visited and time spent
Cookies and device identifiers (see Section 5)

3. How We Use Your Information

We use personal information for purposes including:

Processing donations and product orders
Responding to inquiries, program registrations, and volunteer applications
Providing access to events or community features (including chat and forums)
Sending relevant updates and newsletters (with consent)
Maintaining internal records and generating anonymized usage reports

We only collect and use information that is reasonably necessary to fulfill these purposes.

4. Sharing and Disclosure

We do not sell or rent your personal information.

We may share your data:

With trusted third-party service providers (e.g., donation processors, e-commerce platforms, form tools)
When required by law or legal process
To prevent fraud, enforce policies, or protect our rights

Third parties are contractually obligated to comply with Canadian privacy standards and use data only as necessary.

5. Cookies & Analytics

Our website may use cookies to improve functionality and gather usage data. Cookies are small files stored on your device that help remember your preferences.

We may also use analytics tools (e.g., Google Analytics) to understand how visitors interact with our site. These tools may collect anonymized usage data.

You can control cookie settings in your browser or opt out using tools provided by the analytics provider.

6. Public Forums and Chat Forms

Please note:

Information submitted in public chats or community spaces is viewable by other users and may be stored for moderation purposes.
Do not submit personal, sensitive, or confidential information through public chat forms or other public events that FBC facilitates or is a part of.
We are not responsible for how other users interact with or share information you post and share in public spaces.

7. Data Storage and Security

Your data may be stored on secure servers located in Canada or with third-party providers in jurisdictions with adequate privacy protection.

We take reasonable administrative, technical, and physical measures to protect your data. However, no system is completely secure, and you accept that any transmission is at your own risk.

8. Your Rights

As a Canadian resident, you have the right to:

Access your personal information held by us
Request correction of inaccuracies
Withdraw consent (subject to legal or contractual restrictions)
File a complaint with the Office of the Privacy Commissioner of Canada if your concerns are not addressed

To make a request, contact us using the details below.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware of such a case, we will take steps to delete the information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of our Site after updates indicates acceptance of the revised policy.